introduction
At www.Sunworks-electric.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose information about you when you use our website.
definitions
• Personal Information: Information that can be used to identify you, such as your name, Number and email address.
• Usage Information: Information about how you interact with our website, including the pages you visit and the links you click on.
• Service Providers: Third-party companies that help us operate and improve our website.
Information We Collect
We collect information about you when you use our website, including:
1. Personal Information: This includes your name, email address, and any other information you provide when you fill out service request form or contact us through our website.
2. Usage Information: We collect information about how you interact with our website, such as the pages you visit and the links you click on.
Data Collection Methods
We collect data through:
• Direct input from users (e.g., service request forms).
• Automated technologies like cookies, web beacons, and similar tracking technologies.
• Third-party services including AdRoll, Facebook, Bing, Google Ads, Microsoft Clarity, Intercom, Google Tag Manager (GTM), Google Analytics (GA), MailChimp, and other similar services.
How We Use Your Information
We use the information we collect to:
1. Provide and Improve Our Services: We use your information to operate and maintain our website, respond to your inquiries, and enhance our website’s functionality.
2. Communicate with You: We use your information to respond to your messages and service requests.
3. Analyze and Improve Our Marketing: We may use your information to assess the effectiveness of our marketing campaign and make necessary improvements.
4. Comply with Legal Obligations: We may use your information to comply with legal requirements, such as responding to a subpoena or court order.
Legal Basis for Processing
We process your personal data based on:
• Your consent.
• The necessity to fulfill a contract.
• Our legitimate interests.
• Compliance with legal obligations.
Sharing of Your Information
We may share your information with:
• Service Providers: Third-party companies that assist us in operating our website, such as web hosting companies or email
marketing platforms.
• Advertising and Analytics Providers: Third-party services like AdRoll, Facebook, Bing, Google Ads, Microsoft Clarity, Intercom, GTM, and GA, for advertising and analytics
purposes.
• Legal Obligations: If required by law or if we believe such action is necessary to comply with legal obligations, protect our
rights or property, or prevent fraud or abuse.
Your Choices
You have the following choices regarding your information:
1. Service Requests: You can choose to fill out or not fill out service request form.
2. Access, Correction, and Deletion: You can contact us to request access to, correction of, or deletion of your personal information.
User Rights
You have rights regarding your personal data, such as:
• The right to data portability.
• The right to object to processing.
• The right to restrict processing.
Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your information from unauthorized access or disclosure. However, please note that no website or internet transmission is completely secure, and we cannot guarantee the absolute security of your information.
Data Breach Notification
In the event of a data breach, we will notify affected users as required by applicable law and regulations.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.
Additional Provisions
1. Data Anonymization and Aggregation: We may anonymize and aggregate personal information for any purpose, including research and marketing.
2. Do Not Track Signals: Our website does not respond to Do Not Track signals from browsers.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. User-Generated Content: Any information you post in public areas of our website, such as reviews or comments, may be visible to other users.
5. Consent Withdrawal: You have the right to withdraw your consent to our processing of your personal information at any time, where we rely on your consent as the legal basis for processing your personal information.
6. Future Service Providers: We may use additional third-party services in the future to help operate and improve our website. These service providers will be managed by us and are subject to the same privacy protections outlined in this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].
SMS terms & conditions
1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from SunWorks Electric, you may receive messages related to the following:
• Requesting your Name, Email and Address where work will be done.
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)
Example: “Hello we recently talked about coming out and doing some work for you. Please send us your name, email, and address where we will be doing work. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your [appointments/billing, etc.].
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from SunWorks Electric in the following ways:
• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected]
Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary